Legal
Refund Policy
Our 7-day money-back guarantee for first-time paid upgrades to AuditVantage AI.
Last updated: June 24, 2026
Important notice
These documents describe how AuditVantage AI operates today. They are not a substitute for advice from a licensed attorney in your jurisdiction. Enterprise customers may request a signed Data Processing Agreement (DPA).
Related: Privacy · Terms · Refunds · DPA
Our promise
7-Day Money-Back Guarantee
Not satisfied after upgrading? Email us within 7 days of your first paid charge for a full refund.
1. What is covered
Your first paid subscription charge on Starter, Growth, or Scale after a free trial or direct purchase.
2. How refunds work (process)
Refunds are not automatic. Email the support address published on our website within 7 days with your organization name, billing email, purchase date, and plan. We review within 1–2 business days. For purchases processed through Lemon Squeezy (when online checkout is enabled), approved refunds are issued to your original payment method (typically 5–10 business days depending on your bank). Manual upgrades handled via support are refunded by the same method used to pay, where applicable.
3. What is not covered
- Requests after 7 days from first paid charge.
- Renewal charges (monthly or annual) after the first period.
- Partial refunds for unused time outside the guarantee window.
- Accounts terminated for abuse, fraud, or Terms violations.
4. Cancel vs. refund
Canceling stops future renewals but does not automatically refund past charges unless you qualify under this policy.
5. Chargebacks
Contact us before filing a chargeback. Abusive chargebacks may result in account suspension.
6. Contact
Contact email is published on our website.