Legal
Refund Policy
Fair-use refund review for first-time paid upgrades to AuditVantage AI.
Last updated: June 24, 2026
Important notice
These documents describe how AuditVantage AI operates today. They are not a substitute for advice from a licensed attorney in your jurisdiction. Enterprise customers may request a signed Data Processing Agreement (DPA).
Related: Privacy · Terms · Refunds · DPA · Support
Fair-use review
7-Day Refund Window (Case-by-Case)
If something is genuinely wrong with the product after your first paid charge, email us within 7 days. Refunds are manual, not automatic, and subject to fair-use review so the guarantee cannot be abused.
1. What may be covered
Your first paid subscription charge on Starter, Growth, or Enterprise after a free trial or direct purchase — when the request is made in good faith within 7 days.
2. How refunds work (process)
Refunds are not automatic. Email adeelshakeel483@gmail.com within 7 days with your organization name, billing email, purchase date, plan, and a short reason. We review within 1–2 business days.
For purchases processed through Lemon Squeezy, approved refunds are issued to your original payment method (typically 5–10 business days depending on your bank). Manual upgrades handled via support are refunded by the same method used to pay, where applicable.
3. Fair-use / what is not covered
- Requests after 7 days from the first paid charge.
- Renewal charges (monthly or annual) after the first period.
- Partial refunds for unused time outside the review window.
- Heavy-use cases where the workspace has already consumed meaningful paid capacity (for example, large resume/profile screening volume, bulk ingestion, or extensive client-portal usage) — the free trial is for product evaluation; paid plans are not a free work period.
- Repeat refund requests, multi-account cycling, or other patterns that look like refund farming.
- Accounts terminated for abuse, fraud, or Terms violations.
- Chargebacks filed without contacting us first (see Chargebacks below).
4. Cancel vs. refund
Canceling stops future renewals but does not automatically refund past charges unless you qualify under this policy after review.
5. Chargebacks
Contact us before filing a chargeback. Abusive or unjustified chargebacks may result in account suspension and denial of future service.